Legal // Terms

Terms of Service

LAST UPDATED: [DATE — SET BEFORE PUBLISHING]

1. About these terms

These terms govern your use of the Wattleads website and set out the general basis on which Wattleads ("we", "us") provides missed-call recovery and survey booking services to UK electrical contractors. Specific commercial terms — scope, pricing, and payment triggers — are agreed in writing per client before any service begins.

Operated by: [COMPANY NAME, NUMBER AND REGISTERED ADDRESS]

2. The service

• We respond to missed calls received by the client's business line with an automated text-back.
• We capture and qualify enquiry details such as work type, postcode, and timeframe.
• We direct suitable enquiries toward a survey or estimate booking and send appointment reminders.

Wattleads supports the client's existing phone setup. It does not replace the client's phone service, and the client remains responsible for delivering the surveyed work.

3. Pricing and payment

Pricing is agreed individually after reviewing the client's lead flow, and is based on agreed results as defined in the client's service agreement. Payment terms, invoicing schedule, and what counts as a billable result are set out in that agreement. [ATTACH OR LINK THE STANDARD SERVICE AGREEMENT ONCE FINALISED.]

4. No guarantees

We work to recover missed enquiries and improve booking outcomes, but we do not guarantee any specific number of enquiries, bookings, shown surveys, or revenue. Outcomes depend on factors outside our control, including the client's call volume, service area, availability, and response to captured enquiries.

5. Client responsibilities

• Provide accurate business, availability, and service-area information and keep it up to date.
• Hold any qualifications, certifications, and insurance required to carry out the electrical work you offer.
• Respond to qualified enquiries and attend booked surveys within a reasonable time.
• Use captured enquiry data lawfully and only for the purpose of the enquiry.

6. Data protection

Each party will comply with UK GDPR in relation to personal data processed under the service. Our handling of personal data is described in the Privacy Policy. Where we process homeowner enquiry data on a client's behalf, a data processing arrangement forms part of the service agreement.

7. Acceptable use

You must not use this website or the service to send unlawful, misleading, or unsolicited communications, to harvest data, or to interfere with the operation or security of the service.

8. Intellectual property

The Wattleads name, site content, and service materials belong to us or our licensors. Clients receive a licence to use service outputs for their own business purposes during the engagement.

9. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential losses, loss of profit, or loss of business, and our total liability in connection with the service is limited as set out in the client's service agreement. [CONFIRM LIABILITY CAP WITH LEGAL REVIEW.]

10. Termination

Either party may end an engagement in accordance with the notice terms in the service agreement. We may suspend or end website access for breach of these terms.

11. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Contact

Questions about these terms: hello@wattleads.co.uk